Campfour Limited Terms and Conditions

Please read these terms and conditions carefully. These terms outline your rights and liabilities under the law. These are the terms under which Campfour Limited makes products available to you.

We may alter these terms from time to time and post a new version on the website. That version will take effect immediately thereafter. You are advised to check the terms regularly.

Secure Site Status

Any information provided by you is managed securely. The information is SSL (Secure Sockets Layer) encrypted and protected by an up-to-date firewall.

You will be able to recognise the secure sections of the website as a padlock icon will appear on your screen. Most often in the bottom right hand corner of the screen, or at the end of the address bar.

We do not store your credit card information. The information that we do hold is not shared with any third parties.

Please see our Privacy Policy for full details.

Payment Methods

We accept Visa, Delta, Mastercard, Maestro and Solo.

The address given must be where the card is registered. Card payments are processed by Sage Pay.

Prices

All prices include VAT where applicable. The price does not include delivery charges. Delivery charges (if applicable) will be charged at the rates listed at the date of order.

Campfour reserve the right to change prices at any time and without notice. The price quoted at the time an item is ordered will be the amount charged for that item. Any subsequent increase or decrease in price will not be applied to an existing order.

Promotional Offers

All special offers and promotions are subject to availability and at the discretion of Campfour. We reserve the right to withdraw a promotion or special offer at any time and without notice.

Delivery Address

All of the delivery services that we use require a signature on delivery.

If no-one is available to sign for the parcel, then a card will be left advising where the item can be collected from. We accept no liability if the delivery is not made due to the recipient not being available. It is the recipient’s responsibility to collect the parcel. If the parcel is not collected from the Post Office/ Depot within the standard claim time, the parcel will be returned to us. A charge will be made for re-delivery to that or an alternative address.

When delivering to a business address, the item is deemed to have been delivered when it has been signed for at the reception area of that business.

We will deliver to the address as you enter it. We accept no liability for late or failed delivery if the address you have entered is incorrect. Additional charges will be made for re-delivery.

We are unable to accept orders for delivery to any address containing a PO Box number.

Privacy Policy

Campfour is committed to protecting your privacy. We are careful to use any information you provide to us lawfully and in accordance with the Data Protection Act 1998.

We collect the following data:

We do not store your credit card details. Whilst they are held for processing, they are encrypted using 128-bit encryption.

Once you have registered for the newsletter, you may “unsubscribe” at any time. Should you wish to do this, you simply click the relevant link on any of our newsletters.

If you would like any further information about the type of data we hold about you, please call us or email us. (01625 619 204/ info@campfour.co.uk).

When you visit some areas of our website, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. It does not harm your computer in any way. If you choose to set your browser to reject cookies, you may find that the quality of your visit to our website may be affected.

Returns Policy

You may wish to return an item. Please follow the directions below. If you are unsure, please give us a call. Please also download our Returns Form PDF / 30KB and complete this as it will make the processing of your return much faster.

My product is faulty:

If you find that something you have bought is faulty when you receive it, please return it to us straight away. When you return the item, please include the completed Returns Form, marked with your order number and attaching a copy of your receipt.

Once we have investigated the fault and are satisfied that the item is faulty, we will either replace the item (subject to it still being available), or offer an alternative or a refund. Please follow the same procedure if something becomes faulty during its warranty period.

Depending on the fault, we will get it repaired or replaced under warranty. Goods must be returned to us clean and dry. If a fault develops out of warranty, please give us a call as we may be able to get hold of replacement parts, or get a repair done.

I have received the wrong thing:

If you find that you have received the wrong item (i.e. it is not the item that you ordered) you can return it in exchange for the correct item or a refund as long as the item is unused and still in a saleable condition (with original packaging and labels). The item(s) must be returned within 14 days of receipt.

When you return the item, please include the completed Returns Form, marked with your order number and attaching a copy of your receipt.

I have changed my mind:

If you find that something you have bought is not the right size, or you have changed your mind about wanting it, you can return it for a different item or a refund as long as the item is unused and still in a saleable condition (with original packaging and labels). Any DVDs, CDs or software that has its security seal or wrapper broken will not be refunded. The item(s) must be returned within 14 days of receipt.

When you return the item, please include the completed Returns Form, marked with your order number and attaching a copy of your receipt.

If you live within the UK, you have a statutory right to cancel your order of any item within 7 working days.

The goods must then be returned to us within 21 days of cancelling your order for a refund to be given.

In all instances we recommend that you return the items to us using Recorded or Special Delivery for your protection. You will be responsible for ensuring that the goods are received by us and are not damaged in transit. Always keep the postage receipt and any relevant tracking number.

If you have any questions, please call us at the shop and we will be happy to help.

Telephone: 01625 619 204 or email: info@campfour.co.uk

Return address

Campfour Returns,
Pickford Street,
Macclesfield,
Cheshire
SK11 6HB UK
Download a Return Form here: Returns Form PDF / 30KB

Refunding Postage

If you return something to us, ‘postage’ will be refunded in some cases, but not all. For Mainland UK items, the cost that will be refunded to you will be the equivalent value of Royal Mail Recorded Delivery for the item regardless of how you choose to send it. For non-mainland UK items, the postage refund will be based a similar postage service.

Refunded: Paid by You:

	Refunded	Paid by You:
Something was sent to you incorrectly
You change your mind about an item
An item you received was faulty on arrival
An item develops a fault within its warranty period
An item develops a fault out of warranty

Something was sent to you incorrectly

You change your mind about an item

An item you received was faulty on arrival

An item develops a fault within its warranty period

An item develops a fault out of warranty

Postage refunds (as with product cost refunds) will only be refunded on faulty items when the fault has been investigated and we are satisfied that the item is faulty.

Refunds will only be made to the card used for the original purchase.

Receipts/ Invoices

You will receive an email confirming your order. The till receipt will accompany the order.

Website Content

We endeavour to keep the website updated with current information and prices at all times, however some information on the website may be out of date at any given time. We accept no liability for not keeping the information up-to-date.

The product images shown are the closest representation available to us. We cannot guarantee an exact colour match.

All of the information provided, including descriptions, specifications and technical advice are for guidance only. We accept no responsibility for any errors or omissions and no liability thereafter. The information provided on the website should not be relied upon to make any decision or take any action.

Information and advice provided in the manufacturers’ labels and literature accompanying any item purchased should be reviewed and acted upon.

Links to other websites are contained within this website. We review the content of these websites before adding the links but cannot be held responsible for the content or privacy policies of these websites.

The content of this website is covered by international copyright laws and treaties and, unless otherwise indicated, is the property of Campfour. Accordingly you should not copy, reproduce or retransmit any material from this website apart from downloading images or text for your own private and non-commercial use without the prior permission of Campfour.

Any image or text downloaded or printed from the website must contain all the proprietary notices and disclaimers contained in the original material on the website. These terms do not affect your statutory rights. Campfour is governed by English Law and you submit to the exclusive jurisdiction of the English courts.